As predicted

Field tech called today and cancelled our afternoon appointment. He says he will be by first thing in the morning.

First clue

My home was renovated back in 2003 with new windows purchased at Yardbirds in the SF Bay Area. This year I noticed one of the windows had a broken seal, so I started the process of getting it replaced via the life time warranty. Here is a quick time line on the process:

8/2/10 - I submitted a claim and was pleasantly surprise by the excellent customer service.

8/4/10 - My claim was approved and the next step was to await contact by a field person within the next 30 days.

8/11/10 - Field person contacts me and says he is awaiting delivery on replacement glass, which should arrive in 2 weeks.

8/25/10 - First red flag - Field person calls and asks if someone already installed the glass. My response was no and he said he thought he saw glass with my name on it and he would check and call me back.

8/30/10 - Second red flag - Field person has not called back, so I call and he says he needs to measure the window it was never ordered.

8/30/10 - Odd, but ok. I call the factory and they know I have an xox window from the tag on the window I provided, but they still need to send someone to measure the glass.